Terms & Conditions

Registered company address:

The Geffrye Museum Trust Ltd, 136 Kingsland Road, London E2 8EA
Registered in England No. 02476642
Charity No. 803052
VAT registration No. 609 8953 92

1. Terms and Conditions for the Sale of Goods


Shopping at shop.museumofthehome.org.uk is a fast and secure process. When you have found a product that you wish to buy, just click to add it to your shopping bag. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session. Should you wish to amend you selection, simply click on the shopping bag icon to review your purchases and their total value. Once you have finished shopping, click on the checkout icon to complete your purchase.

Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please check the confirmation email and notify us immediately of any errors by emailing shop@museumofthehome.org.uk. A follow-up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

If an item you have requested is temporarily out of stock it will not be included in your order, you will not be charged for it, but we will notify you by email as soon as it becomes available.



The charge for post and packing for all orders sent to locations in the UK and internationally is based on a combination of weight and order value. If you buy multiple items, the total cost and weight of the order is converted into a carriage charge, dependent on your location in the world.

We aim to dispatch all items within 3 days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. Please note that delivery estimates are not guaranteed. You will be notified by email once your goods have been dispatched from the Museum of the Home Shop. We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way.

Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and the Museum has no control or liability for them.



All purchases (except books, which are VAT exempt) within the UK are currently subject to a VAT charge of 20%. The prices on our site are inclusive of VAT. Overseas customers may find their orders are subject to import duties and taxes, which may be levied once a delivery reaches its destination country. The Museum of the Home Shop has no control over additional customs charges. These charges are to be paid by the customer.


Product Information

All prices are quoted in pounds sterling and are inclusive of UK Value Added Tax. If the price quoted on the website is incorrect and the true price is lower than that quoted we will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and let you know the reasons for such cancellation.

All sizes, weights and capacities of the goods given on the site are approximate, but we individually weigh each item before putting it on the site to provide a fair and precise shipping cost estimate.

We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify us as soon as possible and we will do all we can to remedy the situation.


Secure Shopping

Ensuring the security of your personal data is our highest priority. All payments are processed through a secure server which utilises a 128-bit SSL security system. This system encrypts your credit card and personal details to ensure that they should not be read by anyone else when transmitted over the Internet. The padlock icon at the bottom of your browser window indicates that this area of the site is secure.



We are committed to preserving your privacy. Any information we collect about you will only be used lawfully in accordance with the Data Protection Act 1998. At no time will the Museum pass information onto third parties, unless you give us prior permission. When you register you will be given the option of being placed on a mailing list to receive further information about Museum activities including exhibitions, talks and shop promotions. Please see our privacy policy (below) for further information.



If you wish to cancel an order before the goods have been dispatched please email us at shop@museumofthehome.org.uk as swiftly as possible quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in our returns policy.


Limitation of liability

The Museum will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

Nothing in this agreement shall limit the Museum's liability for death or personal injury caused by our negligence or breach of duty.


Governing law

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.

2. Privacy Policy

The Museum respects the privacy of users who visit the Museum website. The Museum is committed to safeguarding the privacy of their users while providing a personalised and valuable service. If you have any requests concerning your personal information or any queries with regard to these practices please email shop@museumofthehome.org.uk.


Information collected

The Museum collects personal information from users when any goods are purchased via this website. Users have the option of withholding any information not necessary for the completion of any purchase of goods from the online shop.

Our Data Controller for Data Protection purposes is the Head of Finance, who can be contacted by emailing data@museumofthehome.org.uk or at the Museum of the Home, Geffrye Almshouses, 136 Kingsland Road, London E2 8EA.

Our Data Protection registration number is ZA361007


Use of personal information

We process personal information for the following purposes:

  • Providing a personalised service.
  • Conducting market research surveys.
  • Running competitions.
  • Providing you with information about Museum activities.
  • To build up marketing profiles.

If you wish to receive information about Museum activities or about those products or services offered jointly with or on behalf of other organisations please indicate this where appropriate during the purchasing process.



The Museum will not disclose any information about you to any third parties unless it is requested by the police or any regulatory or government authority, it is required to do so by law or it is requested to do so by a third party during the course of an action for the infringement of their rights which the Museum reasonably believes to arise from your use of this site.


Responsibility with user

Internet users should be aware that when they disclose personal information on any public bulletin board or chat areas of any website used as a result of use of this web site that information can be collected and used by anyone who views the web site or sites and may result in unsolicited messages from other participants or other parties. The Museum is not responsible for any such messages.



Cookies are small pieces of information that are stored by your browser on your computer's hard drive. The Museum uses cookies so that we are able to store items in your shopping basket between visits. The cookies do not contain any personally identifying information. Most web browsers automatically accept cookies but you can usually change you browser to prevent that. Even without a cookie you can still use most of the features of the Museum website.

The Museum use cookies for Social Media. Facebook, Twitter and other social websites which need to know who you are to work properly.



Information held by the Museum

If at any stage you would like to check or amend the information held by the Museum about you please email shop@museumofthehome.org.uk.

Books & Gifts

If you are unhappy with your purchase, please return it to us and we will exchange it or give you a refund. You must return it within 30 days and include your receipt. Please use the original packaging with all the documentation and enclose a note giving the reason for the return and, if defective, describing the fault. Please return any damaged goods within 14 days for refund or replacement. A refund will be issued once we have received the item. For hygiene reasons earrings cannot be returned unless faulty.

Faulty goods

If you are returning an item because it is faulty or because we have made an error, we will refund the postage. Otherwise, you will be responsible for such cost. To return an item, please send it to the address below. This does not affect your statutory rights.


Discounts cannot be combined, only one may be used per order.


You have the right to cancel the purchase of any item within 14 days of delivery. Please note though that for hygiene reasons earrings cannot be returned. To cancel your purchase, please return the item with a note explaining the reasons for the cancellation to the address below.

The purchase price of the item will be refunded, though not any postage costs incurred when we sent the item to you or when you returned the item to us.

Please send all returns to:
Museum of the Home Shop
136 Kingsland Road
E2 8EA
United Kingdom

Instagram Competition Terms and Conditions

These terms and conditions (“Terms and Conditions”) set out the basis on which you can participate in the [Instagram - win a Home Brand Prize Pack] (“Promotion”). By entering the Promotion, you accept these terms and conditions in full. If you do not accept these terms and conditions, you should not enter the promotion and you will not be eligible to win the prize.

PROMOTION PERIOD: The start date for entries is [Wednesday, November 24, 2021] once live on the Museum of the home Instagram page (UK time) (“Start Date”). The closing date for entries is [Monday, November 29, 2021] at 12pm (UK time) (“Closing Date”). Entries received after the closing date will not be entered into the promotion. The competition will be drawn on Wednesday, December 1st, 2021.

TO ENTER: To enter the promotion, you need to visit the Museum of the Home Instagram page. You will need to like the post and tag a friend within the comment section no later than the closing date. The winner will be chosen at random.

ELIGIBILITY: Entry is open to all.

If entrants are under-18, consent from a parent or guardian must be obtained prior to entry and the parent or guardian must agree to these terms and conditions in full.  

No purchase is required to enter but you will require internet access to enter the promotion. No refund may be claimed for any expenses incurred relating to the use of an internet connection for the purpose of entering the promotion.

PRIZE: The chance to win a selection of products from the Museum’s Home Brand range. The prize is non-transferable and no cash alternative will be offered. Winners will be selected at random.

We reserve the right to substitute the prize (or any part of it) for a prize or prizes of equivalent or greater monetary value if this is necessary for reasons beyond our control.  There is no cash alternative to the prize (or any part of it) and unless agreed otherwise in writing the prize is non-refundable and non-transferable. All costs and expenses not included within the prize are the responsibility of the winner(s). Third party terms and conditions apply to parts of the prize where applicable. 

The winner will receive a selection of products from the Museum’s Home Brand range.

SELECTION OF PARTICIPANTS: The participants will be picked and matched against criteria from all eligible entries received between the start date and the closing date. 

The winner will be contacted using the contact details provided on entry within 72 hours of the closing date. If the winner cannot be contacted or does not respond to confirm details for confirmation of the prize within 3 days, an alternative winner will be selected at random from the remaining eligible and correct entries.

PUBLICITY AND PERSONAL DATA: The museum will use entrants’ personal details for the purposes of administering the promotion and awarding the prize. We agree to only use entrant’s personal data to contact them in the event that they are successful in the prize draw. No other data shall be used or retained by the Museum.

By entering the promotion, you are indicating your agreement to this unless you tell us otherwise.

OTHER IMPORTANT INFORMATION: Entries must not be submitted through agents or third parties. No responsibility can be accepted for lost, delayed or incomplete entries, or for electronic entries or winning notifications that are not received or delivered (for any reason including as a consequence of communication or network failures). Any such entries will be deemed void.

Only one entry per person is allowed and any entrant who enters more than the permitted maximum will be disqualified. Where a winner has been selected and we discover or have reasonable grounds to believe the winner has made more than one Entry, we reserve the right to select an alternative winner

Entry is open to UK residents only. The address you provide with your competition entry ("Entry") may be used to send any prizes so please make sure this is correct.

The Museum reserves the right to withdraw or amend the promotion or these terms and conditions if circumstances outside its reasonable control make this unavoidable.

Entries must be strictly in accordance with these terms and conditions. Any entry not in strict accordance with these terms and conditions will be deemed to be invalid and the prize will not be awarded in respect of such entry. The Museum reserves the right to verify the eligibility of any entrant and to exclude any entries which it believes to be invalid or in breach of these terms and conditions.

The Museum’s decision is final in all matters relating to the promotion (including the prize) and no correspondence will be entered into.

Except in respect of death or personal injury resulting from any negligence of the Museum, to the maximum extent permitted by law, neither Museum nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):

  • any loss, damage or injury to you and/or any third party or to any property belonging to you or any third party in connection with the Promotion and/or the Prize (including the winner’s receipt or use of the same), resulting from any cause whatsoever; or
  • any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever and howsoever caused.

GOVERNING LAW AND JURISDICTION: Please note that this agreement is governed by English law. This means that your entry into the promotion and any dispute or claim arising out of or in connection with it will be governed by English law. You and the promoter both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.

CONTACT: please contact shop@museumofthehome.org.uk If you have any questions about the Promotion

[The Promotion is not in any way sponsored, endorsed or administered by, or associated with [instagram]. You acknowledge that [instagram] shall not have any liability to you in connection with the Promotion. The Museum reserves the right to disqualify any entrant posting an entry or a comment to our [instagram] that is, in our opinion, inappropriate, offensive or upsetting to other entrants.]

For information about the Museum and how we are run