Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charges but does not include the cost of returning the items.
Returning unwanted items:
Geffrye Museum Shop
136 Kingsland Road, London E2 8EA
Unfortunately we cannot offer a refund on the following items unless they are faulty:
Pierced earrings, cosmetics and food, for health and safety reasons.
CD's or DVD's that have been opened or unwrapped.
All products that are made to order or have to be ordered specially, for example handmade rugs and framed prints. Please check individual product pages for details.
Faulty or damaged goods
If an item or product arrives faulty, please contact the Geffrye Museum Shop immediately and we will help you to resolve any problems.